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Grievance / Escalation Matrix

Escalation Level
Details of
Contact Person
Address
Contact No
Email Id
Operational / Working hours.
Level 1
Customer Care / Client Servicing
Customer Service
5th Floor, Motilal Oswal Tower, Rahimtullah Sayani Road, Opp. Parel ST Depot, Prabhadevi, Mumbai, Maharashtra – 400 025
+91 9321283592
All Trading Days – 9 am to 6 pm
Level 2
Head of Customer Care
Nidhi Fernandes
5th Floor, Motilal Oswal Tower, Rahimtullah Sayani Road, Opp. Parel ST Depot, Prabhadevi, Mumbai, Maharashtra – 400 025
+91 9167391039
All Trading Days – 9 am to 6 pm
Level 3
Grievance Officer
Mehmood Ali
5th Floor, Motilal Oswal Tower, Rahimtullah Sayani Road, Opp. Parel ST Depot, Prabhadevi, Mumbai, Maharashtra – 400 025
+91 8976556305
All Trading Days – 9 am to 6 pm
Level 4
Compliance Officer
Pooja Chavan
5th Floor, Motilal Oswal Tower, Rahimtullah Sayani Road, Opp. Parel ST Depot, Prabhadevi, Mumbai, Maharashtra – 400 025
+91 7977802419
All Trading Days – 9 am to 6 pm
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