Grievance / Escalation Matrix
Tejimandi – Grievance / Escalation Matrix for RA
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1
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Escalation Level
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Level 1
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2
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Contact Person
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Sonukumari Mali
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3
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Address
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TM Investment Technologies Pvt. Ltd. 2nd Floor, CGST Bhavan, Road No. 22, Lokmanya Nagar, Thane (West) – 400604, Maharashtra.
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4
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Contact No
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5
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Email Id
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6
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Operational / Working hours.
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All Trading Days – 9 am to 6 pm
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1
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Escalation Level
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Level 2
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2
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Contact Person
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Nidhi Fernandes
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3
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Address
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TM Investment Technologies Pvt. Ltd. 2nd Floor, CGST Bhavan, Road No. 22, Lokmanya Nagar, Thane (West) – 400604, Maharashtra.
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4
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Contact No
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5
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Email Id
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6
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Operational / Working hours.
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All Trading Days – 9 am to 6 pm
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1
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Escalation Level
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Level 3
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2
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Contact Person
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Mehmood Ali
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3
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Address
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5th Floor, Motilal Oswal Tower, Rahimtullah Sayani Road, Opp. Parel ST Depot, Prabhadevi, Mumbai, Maharashtra – 400 025
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4
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Contact No
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5
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Email Id
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6
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Operational / Working hours.
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All Trading Days – 9 am to 6 pm
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1
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Escalation Level
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Level 4
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2
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Contact Person
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Pooja Chavan
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3
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Address
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5th Floor, Motilal Oswal Tower, Rahimtullah Sayani Road, Opp. Parel ST Depot, Prabhadevi, Mumbai, Maharashtra – 400 025
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4
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Contact No
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5
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Email Id
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6
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Operational / Working hours.
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All Trading Days – 9 am to 6 pm
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Escalation Level
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Details of
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Contact Person
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Address
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Contact No
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Email Id
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Operational / Working hours.
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Level 1
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Customer Care / Client Servicing
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Customer Service
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5th Floor, Motilal Oswal Tower, Rahimtullah Sayani Road, Opp. Parel ST Depot, Prabhadevi, Mumbai, Maharashtra – 400 025
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+91 9321283592
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support@tejimandi.com
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All Trading Days – 9 am to 6 pm
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Level 2
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Head of Customer Care
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Mahesh Kolhe
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5th Floor, Motilal Oswal Tower, Rahimtullah Sayani Road, Opp. Parel ST Depot, Prabhadevi, Mumbai, Maharashtra – 400 025
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+91 8452887457
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complaints@tejimandi.com
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All Trading Days – 9 am to 6 pm
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Level 3
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Grievance Officer
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Mehmood Ali
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5th Floor, Motilal Oswal Tower, Rahimtullah Sayani Road, Opp. Parel ST Depot, Prabhadevi, Mumbai, Maharashtra – 400 025
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+91 8976556305
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grievance@tejimandi.com
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All Trading Days – 9 am to 6 pm
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Level 4
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Compliance Officer
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Pooja Chavan
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5th Floor, Motilal Oswal Tower, Rahimtullah Sayani Road, Opp. Parel ST Depot, Prabhadevi, Mumbai, Maharashtra – 400 025
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+91 7977802419
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compliance.ra@tejimandi.com
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All Trading Days – 9 am to 6 pm
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